OnlyRoses, Florist 1 Hans Rd SW3 1JD

Name: John O’Donnell
Rating: 1
Review: A disgrace. No other word. Bad enough that you failed to deliver my roses, but to inflict six days of frustration on me while you failed to pay my refund is unforgivable. If there is a failure of goods, or service, all decent, fair-minded retailers refund on the spot. They put the money back on the customer’s card. A simple process, easily achieved. Not Only Roses. Your ‘request for a refund’ has to be passed to the Finance and Accounting team. Gawd! Apparently the shop at Hans Road can take your money, but they can’t give it back to you. They can’t return calls either.Avoid. A second-rate outfit. You’re much better off with Interflora.
Date: 10 months ago

Name: Mandy M
Rating: 5
Review: I have been ordering from Only Roses for the last ten years – an amazing selection of ultra high quality roses. I have always been impressed and satisfied with the product, delivery, packaging and professionalism. Trish, who is the customer services manager is truly a gem!! And has such a level of excellence, customer care and attention to detail- a real asset to the company. I recommend this company 1000%!
Date: 3 years ago

Name: Pierre van Heerden
Rating: 1
Review: Totally disgusted with the service or rather total lack of it!! I paid a premium price for 25 roses with VIP delivery – 145 pounds – they were not only delivered late, but to add insult to injury, more than half were totally damaged (petals totally off and stems broken) and the balance all had damage to them. The delivery service was not only poor – it was absolutely disgustingly terrible. The delivery service must have thrown them around and put them upside down after that – if they left in good order from Rosesonly. I then tried to call the company and of course there was no answer!! I have never had such poor service from a company that says they are premium!! If I could give negative stars I would give them a negative 10.
Date: 6 years ago

Name: Laurence Bettle
Rating: 1
Review: Ordered a large Chelsea bouquet; failed to deliver as planned. I was furthermore unable to contact customer service to try to understand when the bouquet would be delivered as they do no answer e-mails, even pick up the phone or answer their WhatsApp messages. Completely unacceptable
Date: a year ago